How can we help?
Email support@climatesystemhq.com. Tell us your phone type, what you were doing when the problem happened, and attach a screenshot if you can.
Common questions
Is ClimateSystem HQ available now?
Not yet. It is in development and we are working with a small group of early-access HVAC companies. Request early access to be considered.
How do I add people from my team?
A company administrator invites each person by email from the Team area and assigns a role, such as technician, sales engineer, dispatcher, office or manager. The role controls what each person can see.
Can my techs see our costs and margins?
Only if your company allows it. Visibility of costs and margins is controlled by role.
Do I have to share my location?
Location is only shared with your company's dispatch board when you turn it on. You can turn it off at any time in the app or in your phone's settings.
I forgot my password.
On the sign-in screen, tap Forgot password and open the emailed link on the phone where the app is installed.
We already use AirSystem HQ. Can we add HVAC?
Yes, that is the plan. ClimateSystem HQ and AirSystem HQ share one login and one company account. Mention it when you request early access.
How do I delete my account?
See Delete account and data for in-app and email options.
Who owns our data?
Your company owns the records it enters. Administrators can request an export at any time. See our privacy policy.
Safety
If equipment is unsafe or someone is hurt, stop and follow the site's emergency procedures and call emergency services. ClimateSystem HQ, including Ask a Tech, provides guidance only. It does not replace a qualified technician, the manufacturer's instructions, or your company's safety procedures.